Our 4 Ironclad Guarantees

Promises You Can Count On
At Southport Plumbing, Heating, and Cooling, your comfort and peace of mind are our top priorities. That’s why every installation we complete is backed by our industry-leading guarantees.
1
IN-HOME CLEANLINESS GUARANTEE

We respect your home as if it were our own. Our installation teams take every precaution to protect your floors, furnishings, and living spaces throughout the installation process. We use floor protection, wear shoe covers when appropriate, and thoroughly clean our work area before we leave.

If you’re not completely satisfied with the cleanliness of your home after your installation, simply let us know within 48 hours. We’ll return to make it right. If you’re still not satisfied, we’ll refund up to $500 as part of our In-Home Cleanliness Guarantee.

OUR PROMISE INCLUDES:
  1. Floors and work areas protected during installation
  2. Installation debris and old equipment removed
  3. Work area vacuumed and cleaned before departure
  4. Up to $500 back if we fail to meet our cleanliness commitment after the opportunity to correct the issue
2
2-YEAR LABOR WARRANTY

Your investment deserves more than great equipment—it deserves lasting protection. That’s why every new HVAC system we install is backed by our 2-Year Labor Warranty.

If a repair is needed due to an installation-related issue or a warrantable equipment failure during the first two years, you won’t pay for the labor to diagnose, repair, or replace covered components. We stand behind our craftsmanship so you can enjoy complete peace of mind.

OUR 2-YEAR LABOR WARRANTY INCLUDES:
  1. Two full years of labor coverage on qualifying HVAC installations
  2. No labor charges for covered warranty repairs
  3. Service performed by our trained, professional technicians
  4. Fast, reliable support if an issue arises
  5. Added protection beyond the manufacturer’s parts warranty
3
NO-LEMON 5-YEAR GUARANTEE

When you invest in a new comfort system, you deserve complete confidence in its reliability. That’s why every qualifying installation is backed by our 5-Year No-Lemon Guarantee.

If the compressor in your air conditioner or the heat exchanger in your furnace fails within the first five years, we won’t just replace the failed part—we’ll replace the entire outdoor air conditioner or entire furnace at no cost to you.

OUR NO-LEMON GUARANTEE INCLUDES:
  1. 5 years of worry-free protection
  2. Entire A/C condenser replacement if the compressor fails
  3. Entire furnace replacement if the heat exchanger fails
  4. No charge for the replacement equipment or installation
  5. Complete peace of mind that your investment is protected
4
100% SATISFACTION GUARANTEE

Your comfort is our top priority. We stand behind every system we install with our 100% Satisfaction Guarantee.

If, within one year of your installation, you’re not completely satisfied with your new comfort system, we’ll do everything we reasonably can to make it right. If we still can’t earn your complete satisfaction, we’ll remove the equipment and refund 100% of your purchase price.

OUR 100% SATISFACTION GUARANTEE INCLUDES:
  1. Expert installation by trained professionals
  2. A system properly sized and designed for your home
  3. Prompt service if concerns arise
  4. One full year to ensure you’re completely satisfied
  5. If we can’t make it right, we’ll remove the system and refund your money

Schedule Service For Your Home Or Business Today!

Are you looking for great HVAC and plumbing services? Our Southport team serves you with quality plumbing, heating and cooling services in Madison and the surrounding areas. Contact us today!
Schedule Now
262-898-3000