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Residential Services
Heat Pump Service in Madison & Greater Wisconsin
Call Today... Relax Tonight
4.8 Google Rated
When your heat pump stops heating, cooling, or responding to thermostat settings, the issue usually requires professional repair. Because heat pumps operate year-round, even small problems can affect both comfort and system performance.
Southport Plumbing, Heating, and Cooling provides heat pump repair in Madison and across Greater Wisconsin. Our technicians identify the cause of the issue, complete the necessary repair, and restore proper system operation.
Schedule heat pump repair in Madison or Greater Wisconsin today.
Signs You Need Heat Pump Repair
Heat pump problems often appear before a complete system failure.
- Air does not match the set temperature
- The system cycles on and off frequently
- Ice forms on the outdoor unit or coils
- The unit struggles to switch between heating and cooling
- Circuit breaker trips during operation
These signs indicate the system is not operating correctly and should be inspected.
What Happens During Heat Pump Repair
A proper repair involves diagnosing both heating and cooling performance.
- Inspect system operation in heating and cooling modes
- Test electrical components and thermostat controls
- Check refrigerant levels and system pressure
- Evaluate airflow across coils and ductwork
- Diagnose defrost cycle and sensor function
- Repair or replace faulty components
- Test system performance to confirm proper operation
This process ensures the system starts, stops, and cycles as it should.
Heat Pump Systems We Repair
We repair common residential heat pump systems used throughout Wisconsin.
- Air-source heat pumps
- Geothermal heat pump systems
Our technicians service all major brands and configurations.
Why Choose Southport Plumbing, Heating, and Cooling?
Southport Plumbing, Heating, and Cooling has served homeowners across Madison and Greater Wisconsin for more than 20 years.
Our team focuses on accurate diagnostics and complete repairs. Each system is tested after service to confirm proper operation in both heating and cooling modes.
We provide:
- NATE-certified, background-checked technicians
- Experience across all major heat pump systems
- Clear, upfront pricing before work begins
- A satisfaction guarantee on completed repairs
Preventing Future Heat Pump Issues
Heat pumps run year-round, which increases wear on system components. Routine maintenance helps identify issues early and supports consistent performance across seasons.
Call Today… Relax Tonight
Schedule a heat pump repair in Madison or Greater Wisconsin today and get your system working properly again.
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Read About Our Customers’ Recent Experiences
Robert
18 hours ago
Southport holds my home warranty policy & Andrew came to do a fall inspection of the hvac system which is new within 2 years. He found an issue & recommended a few suggestions which I'll follow up on. Thanks and I'm sure I'll see them for the work needed.
Michelle Stone
22 hours ago
Very good explanation on what problem was and finding solution and help with finacing.
Tech did great job will tell others
Tech did great job will tell others
Bill Morse
1 day ago
Excellent work, quality craftsmanship! I would strongly recommend Southport Plumbing!
John Vitkus
2 days ago
Great service on our geothermal unit and also checked out the humidifier and the outside air intake unit . Andrew is very professional and knowledgeable.
Wally Perry
3 days ago
On time, friendly, knowledgeable...did a great job.
Paul Lyon
3 days ago
Vincent and Blake did a great job inspecting my home. They were honest, straightforward, and respectful. Hope to work with them again in the future.
Cathy Johnson
3 days ago
Great service Polite and knowledgeable young man. Explanation that could be understood as to what was needed to be done with pricing for different options.
Judy J
3 days ago
Rob S was very prompt and informative. He seemed very knowledgeable and did a great job. He explained everything that he had done and why and asked if I had any further concerns or questions before leaving. I felt confident that he did a good job and all that ws necessary. Great experience.
Alena Caple
5 days ago
Vincent was super knowledgeable, friendly and helpful! He was not rushed and took time to really explain things to me. He also helped explain our Nest thermostat and we both agree that they are annoying 😆
Thanks for all your help!
Thanks for all your help!
Richard Kugler
1 week ago
I excellent service, decent pricing. Definitely recommend and would use again.
Susan Johnson
1 week ago
I have had two service calls now from Southport. Both times the servicemen were prompt and knowledgeable. Last evening I had called because I had a backup with my basement drain. I thought I could wait until Monday but when it backed up again, Thursday night, I called and they rescheduled me for an early morning appointment. Blake arrived and kept me informed of everything he was doing and what he was finding. He made sure to speak with his superior Throughout his time here.Even though it appears the drain was clear they stayed and made sure that I had no issues with the basement drain. Anytime I have had any questions or concerns the owner, Jackson has always addressed them
Promptly and assures, his customers are satisfied! I have been very happy with Southport
Promptly and assures, his customers are satisfied! I have been very happy with Southport
Kujt Sinani
1 week ago
After our home inspection flagged some plumbing issues, I contacted Southport Plumbing. From the very first phone call through the quote and final completion of the work, everything was handled professionally and smoothly.
Their customer service was fantastic — friendly, responsive, and helpful every step of the way. The plumber (Joe) who came out kept me fully informed throughout the process, which I really appreciated. There were no surprises or hidden costs; the final price matched the quote exactly.
They also left the worksite clean and tidy when they finished. Overall, a reliable, transparent, and high-quality service. I would definitely recommend Southport Plumbing and would use them again without hesitation
Their customer service was fantastic — friendly, responsive, and helpful every step of the way. The plumber (Joe) who came out kept me fully informed throughout the process, which I really appreciated. There were no surprises or hidden costs; the final price matched the quote exactly.
They also left the worksite clean and tidy when they finished. Overall, a reliable, transparent, and high-quality service. I would definitely recommend Southport Plumbing and would use them again without hesitation
Rick Hansen
1 week ago
Have been dealing with Southport for 15-20 years. This is a quality business ! Dependable, knowledgeable and professional. Does not get better !!!
Quinn Warner
1 week ago
Everyone i delt with were really friendly. From the office girl that took my order to the two that did the install.
Maranda Webber
1 week ago
Had a great experience with Southport!!! Very reasonable prices, great service and all around great company to work with.
Carole Richard
1 week ago
Caleb was very, lvery professional, Answered our questions and assisted in providing the information I needed on the status of a furnace.
Lauren Wolter
1 week ago
Very knowledgeable and helpful. Called in morning about plumbing issue and they were to us within few hours.
We call Southport for all our havac and plumbing needs. Thank you.
We call Southport for all our havac and plumbing needs. Thank you.
Lynne Pitts
1 week ago
Southport Home Services is a great company and a great choice to take care of your HVAC needs. Although we have dealt with a couple of the other local service companies, we were lucky to come across Southport when we were ready to replace our furnace and AC. They made good, solid, recommendations, suggested going with a heat pump, and did NOT try to upsell us on more than we needed.
Jackson Barrow and the installation team were fantastic to work with; knowledgeable, patient, willing to explain and educate as they did their work. They fixed some issues with the previous system's infrastructure and made sure we were well taken care of. When we had a minor issue (no fault of Southport) Jackson and team came back out prompltly and took care of it, despite our request being a bit of extra work for them.
I really can't recommend them highly enough!
Jackson Barrow and the installation team were fantastic to work with; knowledgeable, patient, willing to explain and educate as they did their work. They fixed some issues with the previous system's infrastructure and made sure we were well taken care of. When we had a minor issue (no fault of Southport) Jackson and team came back out prompltly and took care of it, despite our request being a bit of extra work for them.
I really can't recommend them highly enough!
