Customer Reviews in Madison & Greater Wisconsin

I am very satisfied with their service and products, they really did good job for installing new A/C this hot summer. The cost was reasonable and I am very happy with it, so thank you so much

I recently had a technician from Southport come out to provide a quote for a new furnace and air conditioning unit, and I was very impressed with the experience. They did a thorough inspection to determine the best fit for my property rather than offering a one-size-fits-all solution.

Caleb, the representative, was knowledgeable and took the time to explain all of my options. He educated me throughout the entire process, and made sure I understood the differences between each system so I could make an informed decision. The customer service was truly superb.

I would definitely recommend Southport to anyone looking for an honest, professional HVAC company. They primarily carry Carrier equipment but they do other options exclusively made by Carrier for Southport as well.

Surge Protection,

Very knowledgeable

Your team did a great job. They were very professional and friendly.

Excellent customer Service! The technicians were professional, and highly experienced! They were able to come out the same day I called to give an estimate and do the actual install installations.

Technician Anthony was professional, friendly and knowledgeable. I learned a lot during my scheduled visit and he fixed some minor nagging problems with noisy vents in my home. Appointment ended with a good plan going forward outlined. Thanks for the help!

Good discussion, options to consider, and a good, thorough installation

Tommy and Blake were so helpful. They went out of their way to explain everything throughly and left me with clear documentation on my issue as well as a full Plumbing System Evaluation. I received 3 different price structures and ways to save money. I would highly recommend this company! Thank you ever so much!

Great service. Andrew was wonderful and made sure the installation was to his satisfaction by calling the vendor to ensure the faucet was seating correctly and got replacement parts shipped.

Very fast response, thorough, and very professional! Impressive service all around!

Great job Joe

Technician diagnosed unit and found the problem within minutes. Very professional, highly recommended.

If you want WOW service, contact Southport! From my first call to schedule an emergency air conditioner unit replacement to the installation, Southport was professional, prompt, and priced fairly. (I originally called another company who was the complete opposite--Southport, however, fixed the issue and made sure I was completely satisfied!)

Vincent good dude. Good work.

Great job Alex

Going to get new central air. Caleb was absolutely great.

Was having issues with my Generic generator trying to start up and misfiring. Smelled gas. Long story short HVAC team came out and tested all of the gas pipes. Everything tested good..

My entire central air system needed to be replaced. The team that came out was very professional, thorough and knowledgeable. I had a very short timeframe to get this done and they accommodated everything I needed. I would definitely call them again for any of my future needs.

Very fast responses and action plans

Very professional explained everything thoroughly

Jacob was friendly and professional as well as thorough. Thanks

Andrew was great! Timely, fast, efficient, articulate!

Henry A. is the best 👍🏻 he took out and reinstalled a hot water heater. Clean, timely and very professional. Answered every question without hesitation. Thanks again Southport and our guy Henry. Highly recommend 👌

We had our water heater replaced and Henry A. did a fantastic and timely job. His customer service was amazing and I highly recommend Southport Plumbing!

Great service, I appreciate the fine detail

We found the technician to be knowledgeable & through . He explained everything to us well and offered us options as how to approach the problem. We would use Southport again.

Joe Suchla replaced our two outside faucets and main water shut-off today. The rear faucet was only accessible from a basement crawl space, so he installed a secondary shut-off valve in the baseme t so I did not have to enter the crawl space to shut off the faucet in the winter months. He also bought the main water shut-off up to code with a shut-off valve on each side of the meter. Joe arrived on time, performed all plumbing upgrades professionally, kept me informed of the upgrade progress, and cleaned up at the end of the job. We are very pleased with the job Joe did and have always been pleased with the work Southport has done for our plumbing and HVAC needs. We highly recommend Southport.

Jackson did an excellent job of system check of our AC. He explained everything he checked and the meaning of all test results. A very friendly and professional service tech. Highly recommend SouthPort and Jackson.

Anthony was here to help with air conditioning issue. He was knowledgeable and very pleasant and we had our answers within a short amount of time. Anthony spent some time explaining their maintenance program and we thought it would be beneficial so we signed up for it. We look forward to seeing Anthony for our regular checkups and other HVAC needs.
Thank you for coming in a timely fashion.

Andrew was very knowledgeable, thorough, and kind during our inspection. He took excellent notes and explained all the findings and answered all our questions. We had a great experience and highly recommend.

Excellent presentation; detailed inspection and measurements; and respectful representative. I asked for two (2) quotes. The first was a deal breaker (too high) but, the second was high and we will consider it.

The guys were fast, professional, and thorough. Quote in minutes, detailed explanation of what they found and an easy to read report emailed to me while they were still here. Amazing!

We had our air and heat systems replaced in our home with Southport. Their service team, sales team and installation team were on time, let us know along the way how the job was going, placed runners down to reduce any tracking in of dirt, cleaned up behind them and showed us how to use our new systems. A very professional team at Southport:

Great service and responsive time

Outstanding technician. Zach is very knowledgeable and professional.

Zack was great! AC is working good! Very happy with the service.

Just an estimate and work will be done after client approves the appraisal.

Phil’s customer service was top notch! He took the time to explain our AC unit’s issues and answered the many questions we had. We are so appreciative for his knowledge, patience and overall attitude about what he does. Highly recommended!!!

Ryan, Quinn and Oliver did an amazing job replacing my furnace and AC today. They were very knowledgeable and explained things as they were doing them. Very professional and easy to communicate with. I highly recommend Southport Plumbing, Heating and Cooling.

Great, quick work!

Had a surge protector installed on furnace for my AC. Very professional was done in a short time.

Vincent Beyer, Service Technician did a great job this morning troubleshooting a DIY Mini-Split Unit that was leaking water inside my garage unit. He fixed the drain hose, cleaned the filters, checked to see the unit was working properly for cooling and heating and insulated a hole. He was very professional and was able to answer all my questions. Got there name from Angi's list.

Phil was our service technician and clearly explained what he was doing to service our HVAC unit and thoroughly answered our questions. We highly recommend him.

Friendly and helpful! Andrew explained everything and was diligent to complete the work.

Update: had Southport out again as my AC was not holding the cold temp. Vincent found an issue Andrew had missed (very very small crawlspace Andrew may have been too large to see) where ductwork had detached.
Vincent fixed and we are good to go.

I appreciate how Southport sends me clear pictures of everything that they are doing and takes the time to explain all of the work. They are clear and transparent in pricing and communication

Incredible response time, efficient, effective, provided multiple solutions and took care of us immediately!

Great service

Incredibly high quality service by James relating to primary & backup sump sump installation.

Wonderful service. Clean and professional

Henry Aguilar was on time and did a fantastic inspection. He explained everything clearly and concisely, making the entire process easy to understand. I would highly recommend him to anyone looking for a thorough and professional inspection.

Very professional & efficient. Would recommend further services

We had a great experience. Good communication, good price, responsive service.

Knowledgeable employees kept us informed all along the proses of the purchase and installation of our hvac unit.

I had a plumbing emergency today with a leaking pipe inside a wall.. Called Southport and they sent out a plumber within 2 hours who fixed the problem right away.

Friendly and helpful! Andrew explained everything and was diligent to complete the work thoroughly.

Nathan and his apprentice came to my house to perform a plumbing inspection as part of my Southport service agreement. After a complete inspection of plumbing through entire house. Nathan came back with recommendations,improvement, and a quote for everything he found. Nathan was very knowledgeable, professional, and explained each issue and why. They ran to get all the parts and performed all the required work in a timely manner. After all work was performed they cleaned and picked up after themselves and placed everything back as found before the job was started. Thanks Guys and it was pleasure to meet you both.

Mark Seigrist

Oliver and Ryan were very professional with giving great info as they completed their tasks. As usual good job.

Phil came for an A/C Tuneup! Extremely knowledgeable. Took time to explain what he was looking for. Was a pleasure having him out at our home to ensure our system was running as designed!

Southport always comes through for me. Very reliable, knowledgeable, punctual and some of the nicest guys working there. Thank you to Jacob who performed a thorough check of my AC. He took his time to explain everything and with a winning smile to boot. Southport is fortunate to have him!

Anthony and Zack were extremely knowledgeable and quickly identified the issue with my air conditioner. They provided the right fix, explained everything clearly, and delivered excellent service. I appreciate their professionalism and would highly recommend Southport Home Services

Great - loved the service 100%. Friendly, knowledgable, explains thoroughly!

The service was great. Stephen and Jack never stopped working from 830 till 7 o’clock at night. The air in our house is cold, which is exactly what I wanted. I’m very happy with the service. I will recommend to other friends.

My technician Andrew was very knowledgeable and thorough. He took the time to answer all my questions. Southport always does a good job for me.

Very thorough. Caleb did a great job of explaining the project, features and options.

The technician did a thorough inspection and reviewed results with me.

Got dampers installed in my ducts. Now i am able to keep every room the perfect temperature. The hvac techs were awesome, worked quick, and explained everything very well.

Southport has always done a great job. Very efficient and answered all our questions. Thanks!

Excellent service!

The tech was very knowledgeable and polite. He resolved my problem with our second floor booster fans and explained what was the issue.

Was able to get us on same day and are typically flexible with scheduling.
Fast and thorough service - they stand by their quotes and we’ve used them for plumbing & our furnace/AC - both big (replace) and small (fix/tune up). Every person we’ve worked with or who has visited our home has been friendly and knowledgeable.

I’ve been connected with the trades for a long time. Southport, did it buy the numbers. And Jake is aFantastic technician. So happy to be working with Southport. Did a first class job.

The best

Don't do many reviews, but this company deserves a great review! They were fast in getting here, and fast and thorough as well as honest and very knowledgeable when they got here. Very respectable, patient and professional. Being new in the area, I can see why this is a trusted and highly recommended company. The agent Zach was great. Thank you Southport.

Vince provided a thorough evaluation and explanation of our system’s condition and was able to get us back in cool and comfortable home.

My service tech Jake was great.

Excellent experience with SouthPort. The company and employees are very helpful. Henry and Tom came to do some repairs and were very thorough. They came on time, were neat and clean while doing the repairs, friendly, and honest about cost. I would definitely recommend them!

Your team did a great job. They were very professional and friendly.

Anthony was on time, very thorough, and explained everything very well.

Service Tech Jacob was very courteous and knowledgeable. He was able to explain and detail all aspects of HVAC and issues I'm having. Highly recommended.

I have been working with Southport for years. Their technician are always professional. I wouldn’t consider using anyone else.
7/6/26
Once again I had tremendous service from Southport. Andrew and Riley were very professional, explained how everything was going to work and ALWAYS clean up afterwards.

Caleb Ryan and Oliver did an excellent job, both individually and as a team, from start to finish. They were very neat, punctual, and eager to answer all my questions; it was a great experience, and I highly recommend this company. Thank you.

FANTASTIC customer service, since the first contact requesting a Technician in a urgent situation, to the presentation all possibilities to solve your problem without any pressure due the situation.
Transferred to them, on the spot, the contract to take care and maintenance of our AC, furnace and plumbing.

The entire process was top notch! Justin was on time courteous and professional. Very helpful. Tyler and Kenny did a great install. Took the time to cover their feet. Drop clothes. Very courteous and professional. Southport did in a day that others quoted weeks

James and Dalton from Southport were amazing. They showed up on time, were very polite and professional, and completed my project in one day coming in under their estimate. The cleaned up after themselves, not something I find that all trades do. They walked me through everything that was done, answered my questions, and payment was easy. This is the third or fourth time I have used Southport (plumbing and HVAC work) and they always do a great job. I can't recommend them highly enough. Thank you!

Adam was very courteous and helpful. My only complaint is that we quotes we received from Nathan yesterday were much, much lower than what Adam wired us today. All employees should be on the same page when it comes to cost!

Jake was a Rockstar! He tackled the AC problem and wouldn't give up until it was fixed. Excellent service!

They are quick, friendly, and very knowledgeable. I feel confident calling Southport every time, knowing they will be honest and genuinely want to help me find a solution.

Thank you Southport for installing my new magic pack! Everything was explained to me clearly, done in a quick and efficient manner and most importantly the experience with SP brought back the comfort of my home. Ryan Madden and his partner today were a total class act. I highly recommend this company!

Outstanding, prompt emergency service

Great job 100 %

I have used them before and it made it easy to call them back without even thinking about it. No quotes from 10 people, no hassles. Just call them and get it done. I will continue to use this business until they give me a reason to shop around, but thus far it has always been stellar.

Buck very knowledgeable and friendly.

Tyler is an awesome human very easy to talk to and provided a satisfactory solution today!

My sump pump failed during a recent storm and my basement flooded. Southport came out and replaced the sump pump, cracked PVC piping and installed a backup battery with a wifi connection. Our technician Justan was very thorough and even helped set up our wifi connection for the new system. Answered all of our questions and was very polite and professional. Price was slightly expensive ($3100 with discount to sign up for their maintenance program), but the peace of mind to have a dry basement is worth it. It stormed last night, and new sump pump worked perfectly.

Great job, answered all my questions! Very polite

Tyler and Mike were extremely professional, competent, and friendly. They showed up on time, got right to work on taking out my old equipment, and installing the new furnace and air conditioner. They were extremely helpful and patient with me on explaining the new thermostat and setting it up on my phone.

I can’t recommend these guys more highly, they are the best representation for your company that you could have !

I will deal with your company again, so far it’s 100% on professionalism and competency.

Couldn’t have had a better experience with Southport !

Don Gross

The technicians that came out were knowledgeable, respectful, and did great work. Very happy with Southport.

Love Southport. Just had our annual AC service performed by Phil and learned so much about our system and how to do our part in maintaining it between our shield preventative services. Highly recommend for professionalism, expertise, communication, and punctuality.

Ryan, Quinn and Vincent installed a new heater/ac unit today and did an excellent job, very professional about their job and explaining the new systems. Thank you guys!

Highly recommend Southport. Tyler came out late the evening prior to diagnose our non-working A/C. He coordinated ordering a part and covering the part under warranty. Zach came out the following afternoon with part in hand and made the repair to get our AC back right at the start of a heat wave. Thank you both!!

Caleb sized my furnace and heat pump correctly and it's a great system but after financing and Installation 2nd floor bedrooms were still hot .. they went above and beyond a dan ductwork from my basement to the 2nd floor to add returns to fix the issues.. so far , so great ... Although it's going to be in the high 80's -90s this week so I'm stress testing the system to see if it's all fixed.. even if it's not they'll work with me .. and all the secondary ductwork was installed at their expense. Not a penny out of pocket.

Nate the office manager is a man of his word and I'll be staying working with Southport Services for quite awhile.

Thank you gentlemen

Everything was professional, practical and excellent.

Phil was outstanding! He diagnosed a problem that several other techs from a different company couldn’t figure out. He was so friendly and took the time to explain everything clearly. Highly recommend Phil from Southport!

Ryan and Oliver did a great job on our A/C installation—they were very professional and knowledgeable. We are looking forward to using our new A/C!

The work was done by 2 very professional gentlemen . They finished the installation early and cleaned up everything. They were great.

Fast, educational, friendly and understanding.

Justan was very professional and thorough. He did a great job explaining all the nuances of plumbing while he did my check up. Now we can have piece of mind and prepare for expenses down the road. Would recommend!!

Great experience on updating our HVAC systems to heat pumps/backup furnaces.
Ryan, Oliver, Andrew and Jacob (all installers for Southport) are wonderful, competent, and delightful young folks, who gave great service doing the physical upgrade of 2 older heat/ac systems.

I highly recommend Southport for your future HVAC upgrades. All the folks from the person doing the bids (Adam) to Manager (Jackson) to all the installers, are first class, professional and proud of where they work and what they do.

Very professional. Fixed a difficult problem for me! Thank you.

Losing AC in hot weather is never fun, but Southport made the whole process as painless as possible. They were quick to respond, easy to work with, and got everything moving fast when we really needed it.

From the initial quote to the installation of our new AC and furnace, everyone was friendly, knowledgeable, and professional. The communication was great, the work was done efficiently, and everything went smoothly.

We're extremely happy with the result and wouldn't hesitate to recommend them to anyone looking for HVAC work.

Got a furnace replacement and a/c unit install. Both work great. The hvac techs worked very hard but they were not so thrilled to be doing a full install on a friday. they made it clear by complaining within earshot for the whole 7 hours. So maybe consider not scheduling with them on a Friday and it may be a better experience for you. 5 stars

I purchased my furnace from Southport and needed service when my AC went out during a storm. Andrew,my service tech was fantastic! He explained everything, got the parts the same day, and had me up and running in no time at all! At his recommendation, I also purchased a surge protector and maintenance agreement so I can rest easier during storms. Thank you Andrew!!

Very professional, very helpful, very competent

Wonderful experience. The installers were friendly and knowledgeable. Glad I chose Southport!

Solid team , from start to finish the professional team know how to showcase products, services needed to get you going. I was very pleased with the entire 5 stars and would recommend them to anyone in the area

I was referred to Southport by a co-worker. Their staff is super friendly and informed. The sales manager Nate was reasonable to work with. You can probably save a few hundred bucks going with a smaller company with less overhead, but I think the peace of mind that comes along while working with an established company like Southport, is much more important. They got me booked for an instilation appointment within two days of signing a contract! Their technicians were polite and did the best they could at keeping my carpeted basement clear of mud, considering the first few hours they were there was during a rainstorm. Whatever mess they made they cleaned up. The installation took longer then expected (about 10 hours) but there was a lot of work to be done, and the technician thanked me for my patience. He said it's nice to be able to take their time and make sure everything is installed perfectly! All and all, I had a positive experience, and highly recommend using Southport. Friendly and fast service at fair price!

Vincent did a great job. Very informative. Kept me informed on every turn. Very conscientious and quality work. I'd highly recommend them and Vincent

Jacob arrived on time. He was both professional and polite. Friendly as well. Answered all my questions in detail. Great tech, great business.

Justan and Luke did a great job on replacing our utility laundry sink and replacing our compression water valves to 1/4 turn valves. They involved us in every step of the process to make sure they were doing it exactly as we wanted it done. Friendly, professional and skilled at what they do!

Your Tech VINCENT went ABOVE & BEYOND to repair our central air. He spent 8 hrs going up and down 21 stairs each time. THANK YOU for having such an AMAZING , DEDICATED young man

Great job! Super friendly. I love that they text you when they are heading your way with a pic of the person that will be arriving. Great company to work with. Also like the ease of the online appointment request.

Southport was so wonderful to deal with. I had a quick appointment and Justin was terrific. So professional and kind. Highly recommend them. Mrs Jalensky

I’m very satisfied with my new air conditioner from Southport Home Services. From sales to installation they were professional and informative about all aspects of the work that would be done. The pricing was better than I expected. I’d definitely recommend them.

On time, friendly, knowledgeable...did a great job.

My service provider was outstanding!! Answering my questions and providing me with useful information and advice.

Vincent Beyer is very professional and helped me to understand step by step about the issue and able to figure out the issue with my HVAC and able to fix the issue.

Justan was great! He explained exactly what he had to do and what it would cost for each step. When he found there was a shut off for that particular faucet he let me know and I didn’t pay to have one installed since it was already there. I appreciate the honesty and integrity! Was impressed with the service and signed up for a service plan with them that will bring in more savings for me. Thank you Justan and Southport Home Services!

Jackson came and serviced our air conditioner on Wednesday, and once again he did an outstanding job. He was very thorough in both his work and explanation of what he did. Southport is in excellent hands if all of it’s employees work with the dedication that Jackson does.

The get there when they say they will, have parts available and get the job done. Very happy that they got my A/C working again before the holiday weekend!

Great people to work with! Quoted the job for 3 days and finished in just 2!!!

Travis was very professional and knowledgeable and I will use them again when needed. All the guys were very good and everyone cleaned up afterwards.

James was the technician who listened, investigated, and gave us several options to cure the issue that were dependent upon what would fit in the price range. Most importantly, James spent the time to explain everything in detail and made sure all questions were answered. This is the second time I’ve used SouthPort. They are the right choice!!

Helped us on a weekend where we had no water. The tech was prompt, courteous and professional. He gave us some good options and went with a reasonable solution. We are very appreciative of the services we received.

Friendly and thorough. Appreciated the job well done.

Good service and Joe was very polite.

I'm on the home maintenance program for plumbing and HVAC. I have been very happy with the service to date. There is always plenty of warning before they arrive and they do their business quickly, professionally, and efficiently. During my last visit they detected two faucet leaks which resulted in two new faucets (covered under lifetime warranty by the manufacturer).

Southport addressed all concerns and explained everything in detail before completing service. Ver professional. They were on time and cleaned up after themselves

Technician, Marcus, was great. He was on time and very respectful and knowledgeable.

We had a new furnace installed by Southport Home Services and had an excellent experience from start to finish. Our salesman, Adam, was very knowledgeable, personable, and easy to work with. He answered all of our questions and made the process stress-free during an already stressful time. Our furnace broke, and the very next day the installation team was at our home replacing it. The staff was professional, respectful, and did a fantastic job. Everything was left spotless and looked great when they were done. We even felt completely comfortable leaving for the day while they worked in our home, which says a lot. We truly appreciate the quick turnaround, quality work, and great customer service. Highly recommend Southport Home Services!

Ryan and Andrew did a great job replacing our AC unit. Everything was spic-and-span and working like a charm when they left. Everyone I’ve worked with from Southport is very friendly and professional.

This was a warranty repair. Team was timely and professional

Very friendly and did not oversell

My experience started with a call to Southport for a second look opinion. They were highly recommended. The technician Tyler was able to find and explain the problem/s I was having with my 20 year old furnace and AC unit. He went over my options thoroughly, quickly set up a time for Justin to go over those options with necessary numbers, and the appointment was made for a new furnace and AC. The technicians Max, Diego and Aaron did a fantastic job with removal of my existing system and new installation. They treated me and my home with respect, paying great attention to detail. Max explained the process as they went along, making sure any question I had was answered. Nathan, the sales manager was even kind enough to stop and make sure I was happy with the whole process. The entire staff exceeded my expectations and were so professional, courteous and respectful, which is especially appreciated, as home repairs can be quite stressful. I highly recommend Southport.

Rob S was very prompt and informative. He seemed very knowledgeable and did a great job. He explained everything that he had done and why and asked if I had any further concerns or questions before leaving. I felt confident that he did a good job and all that ws necessary. Great experience.

Prompt competent service.

The Southport team was responsive, knowledgeable and extremely thorough. Anthony, Steven and Nick were very helpful. They caught a situation that the pre ious company did not.

Southport responded quickly and effectively in replacing our sump pump on the day of the storm on 4/17/2026 where our lower level of our home flooded. Both Alex and Andy responded. Despite not being on call, Andy responded as a neighbor and ensured that the sump pump got installed himself so that the overflow would stop and damage would be minimized. This included working in the midst of the water at 3am. I suspect the water damage and overall impact would have been exponentially worse if not for Andy’s dedication to solving the problem. I was out of town when this occurred and both my spouse and I are very grateful for Andy and Southport’s prompt emergency response. Approximately a week later we proceeded with installation of a battery backup. Thank you for the service and assistance in mitigating this very stressful and difficult situation.

Joe S has come to our home several times and always treats it very well. We have also used Southport for many years for several things and highly recommend them. They are thorough, professional, treat your home like their own, and always have an accurate estimate for you

Andrew was great for the plumbing we needed done. Super knowledgeable and friendly. Highly recommend!

I saw Southport at a remodeling trade show at Monona Terrace in Madison, and requested an inspection of the heat pump in my 40+ yo condo. The person scheduling the appointment handled a last minute change to the appt professionally and accommodated my request. The technician was also very professional and knew his trade incredibly well. When the inspection unsurprisingly showed the unit needed replacement, I was still provided with repair options, pricing on individual repairs, and payment methods. A definite bonus was the tech was personable and empathetic, going as far as laughing at my dad jokes (they're bad, trust me 🙄). Finally, there was no pressure to pay for additional services, or any hard sales to purchase anything or repair on the spot. Overall a great experience, I will be using Southport going forward.

Last week we had Tornados in our area. While listening to the warnings, the meteorologist mentioned a back up sump pump would be beneficial to have. I scheduled an appointment with Southport home services. Andrew came out and explain how the system works. He then gave me prices.. He was able to install the system the same day. I highly recommend Southport Home Services.

My technicians were quite well informed and highly skilled in replacing all of the plumbing in the basement (hot water heater, sump pump, back up sump pump and battery, ejector pump). Highly recommend this company and the specific technician that performed all the work.

These guys were flexible, the team showed up on time, and got the job finished quickly. Good price too. So far so good with our new heat pump water heater.

The main sump pump & emergency sump pumps with a battery were installed and the replacement pump of a toilet. The guy was friendly did a very nice job. We're happy with the work.

I noticed water on the floor on Friday morning below water heater. Called and service tech came out early afternoon. Problem confirmed and new one installed by late afternoon. Entire process was smooth and without incident. Tech was very professional and consistently communicated status so I stayed informed.

Travis was professional and answered my questions. He was very helpful and informative.

With all the flooding we had I was concerned about how often my sump pump was running and if it was working correctly. Tanner from Southport was here promptly and checked my sump pump over as well as the drainage hose I installed making sure everything was working as expected. He explained what to watch for as well as the services Southport offered. I am grateful for his professionalism as well as Southport's Shield program!

Southport is always great!! I've had them out for a couple of planned items in the past, so when my sump pump died this morning, they were my first and only call. Not only did they give me a 2 hour time frame in the first phone call, but they continued to call me back and update me as the technicians arrival time changed! Justin was the technician dispatched to my house. He was awesome. There's simply no other word for it. He looked at the pump, gave me 3 quotes, let me pick & choose the features & warranty I wanted, then immediately went to work because all the parts were already on his truck. He also gave me the name of a water remediation company they work closely with and coached me on what questions to address with that other service provider!! I will truly never call anyone else again. Southport has earned my business FOR LIFE!

On time, professional, and helpful. Justan did a great job explaining the process for the annual plumbing services.

Sump Pump and Maintenence Free Battery Backup Assembly installation, somewhat expensive.

I hired Southport to perform general maintenance on my Carrier furnace/AC. "Phil" came out to perform this service on a June 2025 new installation. He brought a new level of knowledge & expertise for HVAC systems. Especially impactful was his practical approach to preserving the long-term viability of one of the more costly systems that people buy for homes. His views on what future services are necessary, and which ones are wasteful were very helpful. He also has one of the best personalities that you will find with a service technician! Great guy and knows how to treat the customer! Southport is fortunate to have him on the team!

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

We had a furnace go out over the weekend. Southport was out first thing Monday to diagnose possible repair cost. Being. 20 year old furnace we elected to go with replacement. Another rep came out the next day and gave us a very reasonable proposal. Crew came out the next day for installation of both furnace and a/c. Very friendly crew. Nick and Max drove from their Caledonia location to get installed and did a great job.

I had Southport come in to give me a quote to raise some pipes in my basement. Justin and Jackson were super polite and professional during their inspection.

It’s quite amazing that we called the office at 1pm and by 5pm we had a new sump pump! This quick work followed a night of severe storms. Our technician, Nick, was knowledgeable, courteous and professional. We are very pleased with the work!

My sump pump failed during a recent storm and my basement flooded. Southport came out and replaced the sump pump, cracked PVC piping and installed a backup battery with a wifi connection. Our technician Justan was very thorough and even helped set up our wifi connection for the new system. Answered all of our questions and was very polite and professional. Price was slightly expensive ($3100 with discount to sign up for their maintenance program), but the peace of mind to have a dry basement is worth it. It stormed last night, and new sump pump worked perfectly.

Highly recommend this company for all the different type of services they offer. Very professional, prompt and competitive.

Justan was great. Very professional and knowledgeable and took care of everything I needed!

Marcus was the technician who came to look at my failed sump pump. They were on fast and on time and were pleasant to deal with. He was able to explain what was going on and gave several options even though it was free inspection. Really appreciated their customer service and responsiveness. Would highly recommend.

It’s quite amazing that we called the office at 1pm and by 5pm we had a new sump pump! This quick work followed a night of severe storms. Our technician, Nick, was knowledgeable, courteous and professional. We are very pleased with the work!

So happy I called these guys first! They fit us in for an assessment and estimate immediately, and Justan was great. So informative with every step of the process and what he was doing, he was so thorough with his work, just overall awesome at what he does. It was a pleasure having him here. The price was also very reasonable for what we had done. Can't recommend Southport enough, which I will be doing to friends and family!

Great job, very professional

Had (Josh) Southport Home Services out for a furnace inspection, and the experience was excellent from start to finish. The technician was knowledgeable, professional, and took the time to clearly explain what he was seeing and how the system was performing. What I appreciated most was the transparency — no pressure, no overselling, just honest information so I could make the right decision. The inspection was thorough, and everything was handled with care and respect for the home. Based on this visit, I would absolutely use Southport again and recommend them to anyone looking for reliable HVAC service.

Sump pump went out after a massive rain storm. Southport was able to send a tech out same day. Nick explained the issue, was friendly and installed a new pump and backup quickly.

I have Excellent Experience with Southport Home Services. Our 20 years old water heater was acting up of and on. I called several providers including Southport to fix the issue and guess who stood out ? Of course Southport. I made an appointment for 3/19/26 but due to some reason I had to reschedule appointment earlier. Within 3 hours technician Nick showed up at the door the day I called 3/17 morning. He checked water heater thoroughly and gave me his honest opinion that he didn’t find nothing wrong with the unit. I trusted his sincere opinion. Also he educated with all info in case if we opt for new unit with their quotes for a new water heater. He also provided Southport Shield Benefits membership details. Bunch of Thanks to Nick. Southport Home Services gives Super Service with Big Hearts! AND STORY DOESN’T END HERE…THEY DIDN’T CHARGE ME FOR DISPATCHING FEE !! Hats off to this company…

Our drain line (lav) was leaking through the ceiling drywall. Called Southport and they came out the same day to assess. There was no call-charge, which I appreciated. Alex came back, opened a 5 foot section of the drywall, replaced the lav and a portion of the hot water pipe, which were beyond corroded. It was a messy job, but Alex got it done with a smile and cleaned up. Afterwards, I noticed a rattling in the wall upstairs. I suspected an old copper pipe anchor was knocked loose when cutting the hot water line. Southport sent Travis the same day to take a look. He said this was normal and nothing to worry about and left. This repair cost me $1,700 (which is a little overpriced imo) so I didn't appreciate brushing the issue away. I called again and Justin came out the next day. Using some creative ingenuity he was able to solve the problem! Overall really nice guys and I'm very happy in the end.

We have used Southport for a number of years for a variety of things, ranging from plumbing to HVAC issues. The staff answering the phone lines is always pleasant and knowledgeable; someone calls or texts when the technician is on the way, with the tech's name and approximate arrival time. If it's a text, a picture of the tech accompanies the text message. The technicians are always polite, friendly, knowledgeable, and efficient — and they clean up after themselves promptly. On the rare occasion when they're stumped by something, they get immediately call a colleague and have a conversation about the issue. These calls almost always end with the combined wisdom of years of experience being brought to bear, and the technician in our home gets the job done, and done right. We appreciate that they always wear shoe coverings so they don't track anything into the house. The technicians are happy to explain what they are seeing and finding, and what it means to our system — for both good and bad! The iPads they carry with them have access to all our account info, so they can go over the charges with us and then email them immediately after we sign. Southport is highly professional, very reliable, and trustworthy. Can you find a cheaper repair service? Probably. But the sum total of the deal — quick responses, appointments set up according to our schedule and pretty quickly, Polite, reliable, and knowledgeable technicians, and good work, make them worth every penny. We recommend them highly without reservation.

I had a heatpump installed by southport and they did an amazing, clean job and I have had zero issues with my ac or heat since

I’m first time to call Southport home service. Matt and another gentleman came in on time to fix my bathroom .they do a wonderful work. Now I know who I will call for next appointment . Thanks again !

After several quotes-we ended up going with Southport Madison to do a full furnace/AC replacement. They were so kind, professional and intentional with their work. They worked diligently to get our heat up and running as quickly as possible. After the work was completed, they cleaned up and made it look better than it was before they got there. Thank you guys for helping us during the middle of winter! We will highly recommend your services to those around us!

I needed a new water heater replaced and a water shut down system installed. Josh came did everything it took a few hours. He was knowledgeable and very friendly and cleaned up after himself which I loved.

Great service!! Sump pump was replaced and running like a champ in no time. Our service tech was friendly and knowledgeable. Will definitively call again with any heating, cooling or plumbing concerns.

From service to sales to installation, Southport, exceeded all of our expectations. Phil, our technician, was fantastic. Max, our salesman, was extremely knowledgeable, and fair. I never felt pressured. Our installers, Tyler and Jack, did a fantastic job. They did high quality work, and were very courteous, and professional, and answered all our questions. Their work was very clean, organized, and detailed oriented. I will definitely be using Southport for my future home service needs. Highly recommend!

The instructions was good with a respectful techiecan definitely recommend

First time using Southport. Very good experience. Sent someone out for quote, they were nice, knowledgeable and answered all our questions and gave us aa couple quotes with in a few minutes. The the technician they sent out was Justan arrived on time with all notification,. He is very nice and professional. He completed job within quoted time. Justan is a wonderful asset to your team. I recommend using Southport to anyone, very good experience.

Ryan and Andrew did a great job! On time professional and great attitude

Phil L. the Service Tech did a fantastic job inspecting our 17yo Lennox furnace. He explained and showed me all the parameters they measure to establish the "health" of our furnace. Good news is it's not showing any signs of any serious problems.That gives us peace of mind going into the next heating season! Thanks Phil

Excellent service and very professional.

My heat was going out. I have a 9 year old in the home as well as a dog. They were able to come out...give me a very good quote AND within a day or so install the New Furnace and AC unit without interrupting my work schedule!!!! They worked around me. They went over everything they did with me when I got home. They left the area they worked in cleaner than it was when they came in. They were pleasant, knowledgeable, ready to answer my questions even if they were silly.

Travis was amazing! He was pleasant, professional and detailed in his explanation of what he worked on.

I have been using Southport for over twenty years to keep my HVAC running smoothly. This time it was to replace my HVAC and water heater. From the pre-sales to sales to install everything went very smoothly. The installers took great care to ensure my house wasn't left messy, they provided training and inspected the entire system by putting it through its paces. I am highly impressed and greatly satisfied. I would recommend Southport with the highest enthusiasm I can muster! Great, highly skilled and friendly folks.

We’ve watched Southport Heating grow as a business for the past 21 years. We’ve been very happy as customers for all those years. They provide the best service for your money, are always very professional and friendly, and are consistently reliable. Their VIP Maintenance Program offers us piece of mind for our heating, cooling, and plumbing needs at all times.

Vincent was a pleasure to work with!!

I was having trouble with my furnace maintaining constant heat, so I called Southport Phil Lloyd, the technician was amazing. He was extremely thorough and did a great job of explaining what was going on and his resolution without getting too technical

I had a fantastic experience with Southport. Not only did they get me in quick but they were able to install my new furnace within a couple hours. Highly recommend!

Southport comes regularly as part of a maintenance program. They are always thorough. All the technicians explain in great detail and make sure they answer all your questions. They really take the time to make sure you understand the work done or any recommendations that may be needed. Our family highly recommends Southport.

Josh Giersch did an amazing job Maintaining our heating system and advising how we could make small adjustments to make the system more efficient.

Our old tankless water heater for a small in-floor radiant heat system was having problems and we had Southport out to discuss troubleshooting/repair options as well as replacement. We ended up choosing a new boiler system and we're finding it provides much more consistent temperatures than the old system. Everyone at Southport was very professional and nice to deal with, and we appreciate the great customer service.

I've had Southport work in my house on a variety of projects (furnace, sump, etc...), and they've always been immensely professional, respectful, and efficient!

Excellent service, start to finish! Andrew was knowledgeable, courteous and on time. Thank you!

The Southport team was responsive, knowledgeable and extremely thorough. They asked great questions and were able to identify my home's issue.