Frequently Asked Questions
What is a sump pump and how does it work?
A sump pump is a device installed in the lowest part of a home, typically in a sump pit, that collects and pumps out water to prevent basement flooding. It activates automatically when water reaches a certain level, pushing it through a drain to the city’s sewer system.
Do I need a sump pump in my home?
If your home has a basement and is prone to flooding or has a high water table, a sump pump is essential to prevent water damage to your property and belongings.
What are the signs of a failing sump pump?
Signs include the sump pump running constantly, not running at all, strange noises, and old age. Regular maintenance can help detect issues early.
How often should I have my sump pump serviced?
It is recommended to have your sump pump serviced annually to ensure it is functioning properly and to prevent unexpected failures.
Can I install a battery backup for my sump pump?
Yes, installing a battery backup ensures your sump pump will continue to operate during power outages, providing additional protection against basement flooding.
What should I do if my basement floods due to a sump pump failure?
Immediately shut off the main water valve, remove as much water as possible, and call a professional plumber to repair or replace the sump pump and assess any damage.
Why is my sump pump running constantly?
Constant running can indicate a problem with the float switch, a high water table, or a sump pump that is too small for the home’s needs. A professional inspection can determine the cause.
What types of sump pumps do you offer?
We offer standard, deluxe, and premier sump pump systems, including PHCC Pro Series models, each designed to meet different needs and levels of protection.
How can I prevent sump pump failure?
Regular maintenance, installing a battery backup, and having a professional inspection before or after each spring can help prevent sump pump failure.
What should I do if my sump pump is old?
If your sump pump is old or you are unsure of its age, it is wise to have it inspected by a professional plumber who can recommend repair or replacement if necessary.
How do I know if my sump pump is the right size for my home?
A professional plumber can assess your home’s specific needs and recommend the appropriately sized sump pump to ensure adequate protection against flooding.
Do you offer emergency sump pump repair services?
Yes, we offer 24/7 emergency sump pump repair services to address urgent issues and prevent further damage to your home.
Why choose Southport Home Services for sump pump services?
Southport Home Services provides experienced, licensed, and insured plumbers, a 100% satisfaction guarantee, and quick response times, ensuring reliable sump pump services for your home.
How do I schedule a sump pump service appointment?
You can schedule a service appointment by filling out the contact form on our website or calling us directly. Our team will arrange a convenient time to assess and service your sump pump.
What should I do if my sump pump doesn’t run at all?
If your sump pump doesn’t run, it may be clogged or damaged. Contact a professional plumber to inspect and repair the issue to ensure your basement stays dry.
