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Residential Services
Heat Pump Service in Madison & Greater Wisconsin
Call Today... Relax Tonight
4.8 Google Rated
When your heat pump stops heating, cooling, or responding to thermostat settings, the issue usually requires professional repair. Because heat pumps operate year-round, even small problems can affect both comfort and system performance.
Southport Plumbing, Heating, and Cooling provides heat pump repair in Madison and across Greater Wisconsin. Our technicians identify the cause of the issue, complete the necessary repair, and restore proper system operation.
Schedule heat pump repair in Madison or Greater Wisconsin today.
Signs You Need Heat Pump Repair
Heat pump problems often appear before a complete system failure.
- Air does not match the set temperature
- The system cycles on and off frequently
- Ice forms on the outdoor unit or coils
- The unit struggles to switch between heating and cooling
- Circuit breaker trips during operation
These signs indicate the system is not operating correctly and should be inspected.
What Happens During Heat Pump Repair
A proper repair involves diagnosing both heating and cooling performance.
- Inspect system operation in heating and cooling modes
- Test electrical components and thermostat controls
- Check refrigerant levels and system pressure
- Evaluate airflow across coils and ductwork
- Diagnose defrost cycle and sensor function
- Repair or replace faulty components
- Test system performance to confirm proper operation
This process ensures the system starts, stops, and cycles as it should.
Heat Pump Systems We Repair
We repair common residential heat pump systems used throughout Wisconsin.
- Air-source heat pumps
- Geothermal heat pump systems
Our technicians service all major brands and configurations.
Why Choose Southport Plumbing, Heating, and Cooling?
Southport Plumbing, Heating, and Cooling has served homeowners across Madison and Greater Wisconsin for more than 20 years.
Our team focuses on accurate diagnostics and complete repairs. Each system is tested after service to confirm proper operation in both heating and cooling modes.
We provide:
- NATE-certified, background-checked technicians
- Experience across all major heat pump systems
- Clear, upfront pricing before work begins
- A satisfaction guarantee on completed repairs
Preventing Future Heat Pump Issues
Heat pumps run year-round, which increases wear on system components. Routine maintenance helps identify issues early and supports consistent performance across seasons.
Call Today… Relax Tonight
Schedule a heat pump repair in Madison or Greater Wisconsin today and get your system working properly again.
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Read About Our Customers’ Recent Experiences
Brian Childers
22 hours ago
I have a Shield maintenance agreement with Southport Plumbing Heading and Cooling.
The value for the plan is fantastic! They come out and help maintain your plumbing, heating and cooling systems. Jacob from the HVAC side has come out to my home and has done an excellent job of keeping me aware of what is working well, and what I may need to keep an eye on.
Justan and Nathan from the plumbing side have also come out to my house and did the regular yearly maintenance. They too, do an awesome job of keeping me updated on how the plumbing is within my house.
I also was alerted to the battery being bad for my sump pump backup system and Justan and Nathan installed a new sump pump and a new backup system as well. The timing was impeccable as we faced a power loss for around 24 hours, and the battery was fully charged and the backup sump pump worked while we didn't have power! It was better paying for the backup system than a repair bill for a flooded basement.
To round it out, the office staff, Sarah did a great job helping me coordinate not only the visits for the maintenance, but also helped facilitate the installation of the plumbing work.
They keep giving great reasons why I'm a long term Southport Plumbing, Heating & Cooling customer!
Thank you!
The value for the plan is fantastic! They come out and help maintain your plumbing, heating and cooling systems. Jacob from the HVAC side has come out to my home and has done an excellent job of keeping me aware of what is working well, and what I may need to keep an eye on.
Justan and Nathan from the plumbing side have also come out to my house and did the regular yearly maintenance. They too, do an awesome job of keeping me updated on how the plumbing is within my house.
I also was alerted to the battery being bad for my sump pump backup system and Justan and Nathan installed a new sump pump and a new backup system as well. The timing was impeccable as we faced a power loss for around 24 hours, and the battery was fully charged and the backup sump pump worked while we didn't have power! It was better paying for the backup system than a repair bill for a flooded basement.
To round it out, the office staff, Sarah did a great job helping me coordinate not only the visits for the maintenance, but also helped facilitate the installation of the plumbing work.
They keep giving great reasons why I'm a long term Southport Plumbing, Heating & Cooling customer!
Thank you!
Kate Cahill
2 days ago
Highly recommend for your HVAC needs! The salesman that came out to do the quote was professional and informative. The installers were incredible! Everyone was on time and on budget. Highly recommend! 10 out of 10 stars
sonam raptenpa
3 days ago
I am very satisfied with their service and products, they really did good job for installing new A/C this hot summer. The cost was reasonable and I am very happy with it, so thank you so much
Carli Brunner
5 days ago
I recently had a technician from Southport come out to provide a quote for a new furnace and air conditioning unit, and I was very impressed with the experience. They did a thorough inspection to determine the best fit for my property rather than offering a one-size-fits-all solution.
Caleb, the representative, was knowledgeable and took the time to explain all of my options. He educated me throughout the entire process, and made sure I understood the differences between each system so I could make an informed decision. The customer service was truly superb.
I would definitely recommend Southport to anyone looking for an honest, professional HVAC company. They primarily carry Carrier equipment but they do other options exclusively made by Carrier for Southport as well.
Caleb, the representative, was knowledgeable and took the time to explain all of my options. He educated me throughout the entire process, and made sure I understood the differences between each system so I could make an informed decision. The customer service was truly superb.
I would definitely recommend Southport to anyone looking for an honest, professional HVAC company. They primarily carry Carrier equipment but they do other options exclusively made by Carrier for Southport as well.
Jeff Knuth
5 days ago
Your team did a great job. They were very professional and friendly.
Stacy Ellsworth
6 days ago
Excellent customer Service! The technicians were professional, and highly experienced! They were able to come out the same day I called to give an estimate and do the actual install installations.
Shelby Williamson
6 days ago
Technician Anthony was professional, friendly and knowledgeable. I learned a lot during my scheduled visit and he fixed some minor nagging problems with noisy vents in my home. Appointment ended with a good plan going forward outlined. Thanks for the help!
Phil Tobin
7 days ago
Good discussion, options to consider, and a good, thorough installation
Jeanine Hanson Lewis
1 week ago
Tommy and Blake were so helpful. They went out of their way to explain everything throughly and left me with clear documentation on my issue as well as a full Plumbing System Evaluation. I received 3 different price structures and ways to save money. I would highly recommend this company! Thank you ever so much!
Lisa Moreno
1 week ago
Great service. Andrew was wonderful and made sure the installation was to his satisfaction by calling the vendor to ensure the faucet was seating correctly and got replacement parts shipped.
Susan Ventura
1 week ago
Very fast response, thorough, and very professional! Impressive service all around!
Brett Trulson
1 week ago
Technician diagnosed unit and found the problem within minutes. Very professional, highly recommended.
Beth Bourne
1 week ago
If you want WOW service, contact Southport! From my first call to schedule an emergency air conditioner unit replacement to the installation, Southport was professional, prompt, and priced fairly. (I originally called another company who was the complete opposite--Southport, however, fixed the issue and made sure I was completely satisfied!)
Nathan McCollough
1 week ago
Vincent good dude. Good work.
Ken Slagg
2 weeks ago
Going to get new central air. Caleb was absolutely great.
Sherley Benicek
2 weeks ago
Was having issues with my Generic generator trying to start up and misfiring. Smelled gas. Long story short HVAC team came out and tested all of the gas pipes. Everything tested good..
Cathy Koshak
2 weeks ago
My entire central air system needed to be replaced. The team that came out was very professional, thorough and knowledgeable. I had a very short timeframe to get this done and they accommodated everything I needed. I would definitely call them again for any of my future needs.
John
2 weeks ago
Very fast responses and action plans
