Privacy Policy

Effective Date: February 6, 2025

At Southport Home Services, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data, particularly when communicating with you via SMS through our ServiceTitan platform.

1. Information Collection

We collect personal information when you interact with our services, including but not limited to your name, phone number, and any other information you provide to us via SMS or our website. This information is used to provide you with service updates, promotions, and assistance related to your HVAC or plumbing needs.

2. Use of Your Information

The personal information we collect will be used solely for business operations, such as providing service updates, reminders, special offers, or answering your inquiries. We do not sell, trade, or share your personal information with third parties for marketing purposes. Your information is used to improve our customer service and communication with you.

3. Data Sharing

We do not share your personal data with third parties for marketing or promotional purposes. However, we may share necessary information with trusted service providers who help us deliver our services. These third parties are obligated to protect your data and use it only for the purposes outlined in this privacy policy.

4. Opt-Out Instructions

If you wish to stop receiving SMS communications from us, you can opt out at any time by texting STOP, OPT OUT, or Unsubscribe. You will no longer receive SMS messages from us after opting out.

5. Contact Us

If you have any questions or concerns about your personal information or this privacy policy, you can contact us at:

6. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

By using our services and opting in to receive SMS communications, you consent to the practices described in this Privacy Policy.

Messaging Terms & Conditions

Effective Date: February 6, 2025

By opting into SMS communications from Southport Home Services, LLC, you agree to the following Terms & Conditions:

1. Brand Name

Southport Home Services, LLC

2. Types of Messages

By providing your mobile number, you consent to receive SMS messages from Southport Home Services, LLC, including but not limited to appointment reminders, service updates, special offers, and promotional messages related to plumbing or HVAC services.

3. Message Frequency

The frequency of messages may vary depending on your interaction with our services. You may receive multiple messages per month, based on your inquiries, service requests, and any promotions we may offer.

4. Message and Data Rates

Message and data rates may apply to messages sent from your mobile device. Please contact your mobile carrier for details on their rates.

5. Customer Care Contact Information

For support or assistance, reply HELP to any message, or contact us via email at [email protected] for customer service inquiries.

6. Opt-Out Information

You may opt out of receiving further SMS communications at any time by replying STOP to any message. Upon opting out, you will no longer receive SMS messages from Southport Home Services, LLC.

By using our services and agreeing to these Terms & Conditions, you consent to receive SMS messages from us as described above.