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Residential Services
Heat Pump Service in Madison & Greater Wisconsin
Call Today... Relax Tonight
4.8 Google Rated
When your heat pump stops heating, cooling, or responding to thermostat settings, the issue usually requires professional repair. Because heat pumps operate year-round, even small problems can affect both comfort and system performance.
Southport Plumbing, Heating, and Cooling provides heat pump repair in Madison and across Greater Wisconsin. Our technicians identify the cause of the issue, complete the necessary repair, and restore proper system operation.
Schedule heat pump repair in Madison or Greater Wisconsin today.
Signs You Need Heat Pump Repair
Heat pump problems often appear before a complete system failure.
- Air does not match the set temperature
- The system cycles on and off frequently
- Ice forms on the outdoor unit or coils
- The unit struggles to switch between heating and cooling
- Circuit breaker trips during operation
These signs indicate the system is not operating correctly and should be inspected.
What Happens During Heat Pump Repair
A proper repair involves diagnosing both heating and cooling performance.
- Inspect system operation in heating and cooling modes
- Test electrical components and thermostat controls
- Check refrigerant levels and system pressure
- Evaluate airflow across coils and ductwork
- Diagnose defrost cycle and sensor function
- Repair or replace faulty components
- Test system performance to confirm proper operation
This process ensures the system starts, stops, and cycles as it should.
Heat Pump Systems We Repair
We repair common residential heat pump systems used throughout Wisconsin.
- Air-source heat pumps
- Geothermal heat pump systems
Our technicians service all major brands and configurations.
Why Choose Southport Plumbing, Heating, and Cooling?
Southport Plumbing, Heating, and Cooling has served homeowners across Madison and Greater Wisconsin for more than 20 years.
Our team focuses on accurate diagnostics and complete repairs. Each system is tested after service to confirm proper operation in both heating and cooling modes.
We provide:
- NATE-certified, background-checked technicians
- Experience across all major heat pump systems
- Clear, upfront pricing before work begins
- A satisfaction guarantee on completed repairs
Preventing Future Heat Pump Issues
Heat pumps run year-round, which increases wear on system components. Routine maintenance helps identify issues early and supports consistent performance across seasons.
Call Today… Relax Tonight
Schedule a heat pump repair in Madison or Greater Wisconsin today and get your system working properly again.
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Read About Our Customers’ Recent Experiences
Poonam Patel
4 days ago
Caleb was professional and super helpful. He expediated a plan for our leak in an extremely timely manner. The techs were efficient and explained things well. Highly recommend!
Nancy Patin
4 days ago
Wow , my service was amazing. Ryan , Quinn and Oliver were the best. They work so hard and are so respectful. The salesperson Caleb was great. He made everything happen so smoothly. Southport was the way to go. I’m a very happy customer.
Paul Fennema
5 days ago
They arrived as scheduled. Took care of maintenance needs. Did a great evaluation of the system and presented options for system needs. Very personable guys. Very pleased with their service.
Sarah Semrad
1 week ago
Ryan, Quinn, and Oliver were wonderful. They made sure I understood everything that was happening and I am very happy with the product.
Susan Donovan
1 week ago
Nice and friendly took care of my AC tuneup in a timely matter and we’re on time
Jacob Hardy
2 weeks ago
Every step was very professional, informative, and down to earth. The team was fast and clean. They got me up and running in an extremely timely manner. I highly recommend this company!
Nancy Patin
2 weeks ago
Wow , my service was amazing. Ryan , Quinn and Oliver were the best. They work so hard and are so respectful. The salesperson Caleb was great. He made everything happen so smoothly. Southport was the way to go. I’m a very happy customer.
Jaclyn Wolff
2 weeks ago
Travis was awesome, I called on Tuesday afternoon and the issue was fixed by 11am Wednesday morning.
Just Me
2 weeks ago
From the time my call to replace my water heater was answered to the time their service van pulled away Southport was responsive and courteous. Henry and Riley were fantastic! They explained every step and answered every question we had. I enthusiastically recommend Southport.
Nancy Wedge
3 weeks ago
Had an emergency and they were able to get there within a half hour on a Friday night!
LL K
3 weeks ago
Andrew & Grant did an excellent job installing our water softener system, they were very efficient and the process to book through sales was excellent! I highly recommend working with Southport for all your heating and cooling needs!!
Courtney B
3 weeks ago
Southport was super easy to work with and get appointments scheduled. We have used them multiple times and each time they give fair quotes, good information, timely, and professional. Everything they have helped with has not had any issues and is done with great quality of work. Highly recommend them for your plumbing needs.
JENNIFER MCKAY
3 weeks ago
My experience was great. I appreciate the estimate and how it was explained to me.
William Raciti
3 weeks ago
Very professional and clean.
Jack
3 weeks ago
Very quick and professional installation of a new AC unit. Worked with some of my personal reqests which made for a great install.
Brian Childers
3 weeks ago
I have a Shield maintenance agreement with Southport Plumbing Heading and Cooling.
The value for the plan is fantastic! They come out and help maintain your plumbing, heating and cooling systems. Jacob from the HVAC side has come out to my home and has done an excellent job of keeping me aware of what is working well, and what I may need to keep an eye on.
Justan and Nathan from the plumbing side have also come out to my house and did the regular yearly maintenance. They too, do an awesome job of keeping me updated on how the plumbing is within my house.
I also was alerted to the battery being bad for my sump pump backup system and Justan and Nathan installed a new sump pump and a new backup system as well. The timing was impeccable as we faced a power loss for around 24 hours, and the battery was fully charged and the backup sump pump worked while we didn't have power! It was better paying for the backup system than a repair bill for a flooded basement.
To round it out, the office staff, Sarah did a great job helping me coordinate not only the visits for the maintenance, but also helped facilitate the installation of the plumbing work.
They keep giving great reasons why I'm a long term Southport Plumbing, Heating & Cooling customer!
Thank you!
The value for the plan is fantastic! They come out and help maintain your plumbing, heating and cooling systems. Jacob from the HVAC side has come out to my home and has done an excellent job of keeping me aware of what is working well, and what I may need to keep an eye on.
Justan and Nathan from the plumbing side have also come out to my house and did the regular yearly maintenance. They too, do an awesome job of keeping me updated on how the plumbing is within my house.
I also was alerted to the battery being bad for my sump pump backup system and Justan and Nathan installed a new sump pump and a new backup system as well. The timing was impeccable as we faced a power loss for around 24 hours, and the battery was fully charged and the backup sump pump worked while we didn't have power! It was better paying for the backup system than a repair bill for a flooded basement.
To round it out, the office staff, Sarah did a great job helping me coordinate not only the visits for the maintenance, but also helped facilitate the installation of the plumbing work.
They keep giving great reasons why I'm a long term Southport Plumbing, Heating & Cooling customer!
Thank you!
Kate Cahill
3 weeks ago
Highly recommend for your HVAC needs! The salesman that came out to do the quote was professional and informative. The installers were incredible! Everyone was on time and on budget. Highly recommend! 10 out of 10 stars
sonam raptenpa
3 weeks ago
I am very satisfied with their service and products, they really did good job for installing new A/C this hot summer. The cost was reasonable and I am very happy with it, so thank you so much
